HCLSoftware is hiring a Customer Success Executive (CSE) for HCL Digital Experience (HCL DX). This role will be responsible for ensuring customers achieve their desired outcomes by providing support, managing relationships, and driving continuous improvement throughout their lifecycle. The ideal candidate will have 5-10 years of experience in customer-facing roles, with a focus on HCL DX (formerly IBM WebSphere Portal/DX) solutions.

Key Responsibilities:

• Customer Engagement and Relationship Management: Act as the primary point of contact for assigned customers, aligning HCL DX solutions with their strategic goals.

• Onboarding and Adoption: Guide customers through onboarding and adoption, ensuring they realize initial value from HCL DX.

• Value Realization and Expansion: Demonstrate the benefits of HCL DX, drive platform usage, and identify opportunities for expansion.

• Proactive Support and Intervention: Monitor customer health, address challenges, and provide timely support to ensure a positive experience.

• Customer Success Planning and Execution: Develop customer success plans and deliver presentations, tracking progress with metrics and KPIs.

• Collaboration and Internal Alignment: Collaborate with internal teams (Sales, Product Management, Support) to ensure customer satisfaction.

• Renewal and Growth: Focus on long-term growth by identifying upselling opportunities and contributing to expansion targets.

• Digital Experience Expertise: Stay updated on HCL DX features and guide customers on leveraging the platform for various engagement plays.

• Data Analysis and Reporting: Use CRM tools to track customer interactions, health metrics, and success metrics.

Key Skills:

• Proficient in Customer Relationship Management (CRM) systems.

• Excellent communication, interpersonal, and presentation skills.

• Strong problem-solving and analytical skills.

• Technical aptitude in digital experience platforms, web technologies, and cloud environments, with familiarity in HCL DX preferred.

• Project Management and Sales Growth Mindset.

• Ability to manage multiple customer engagements simultaneously.

• A proactive approach to addressing customer needs.

Working Conditions:

• Hybrid work model with up to 50% travel to customer sites.

• Flexibility in work hours as required.