KodeKloud, a fast-growing EdTech SaaS company, is seeking an experienced Customer Success Executive (B2B) to enhance client engagement, retention, and overall account success. The ideal candidate should have a strong background in B2B SaaS/EdTech customer success (2+ years) and a passion for DevOps and Cloud Computing.

Key Responsibilities:

• Own the customer success process for assigned accounts, ensuring engagement, retention, and expansion.

• Conduct seamless onboarding for new customers to maximize product utilization.

• Maintain strong relationships with key accounts, proactively resolving issues and identifying growth opportunities.

• Conduct training sessions to enhance product knowledge for clients.

• Ensure high renewal rates by monitoring subscriptions via Stripe and HubSpot.

• Analyze customer data using HubSpot, Metorik, and Mixpanel to track engagement and trends.

• Act as a customer advocate, leveraging testimonials and case studies to drive brand loyalty.

Job Requirements:

• 2-5 years of experience in Customer Success (B2B) in EdTech or SaaS.

• Proficiency in CRM tools like HubSpot and data analytics platforms.

• Strong communication, problem-solving, and relationship management skills.

• Ability to thrive in a fast-paced, remote environment.

• Passion for technology, DevOps, and cloud computing.

Benefits:

• Fully remote work with flexible arrangements.

• Competitive salary & benefits package.

• Career growth opportunities in a dynamic, supportive team.

• Work-from-home setup allowance.

• Access to continuous learning and development resources.

🚀 If you’re ready to take customer success to the next level in an innovative EdTech company, apply today!