SPL (Service Parts Logistics), a growing B2B marketplace for spare parts and logistics services across the GCC, is looking for a Customer Success & Acquisition Manager. This role involves attracting new users (suppliers and buyers), onboarding them onto the platform, and providing top-notch customer support to ensure smooth operations and long-term engagement.

Key Responsibilities:

User Acquisition & Onboarding:

• Identify and engage potential suppliers and buyers through targeted outreach and networking.

• Present the platform’s value proposition, conduct demos, and handle onboarding queries.

• Guide users through registration and ensure smooth adoption of the platform.

• Collaborate with the marketing team to optimize acquisition campaigns.

Customer Success & Support:

• Act as the main contact point for registered users, ensuring timely and professional support.

• Assist with order placement and coordination with suppliers and logistics partners.

• Resolve issues quickly and effectively while monitoring user activity.

• Escalate complex cases to internal teams as needed.

Collaboration & Reporting:

• Work with the product team to provide user feedback and suggest improvements.

• Coordinate with logistics partners and suppliers for seamless transactions.

• Maintain records of leads, interactions, and support cases in CRM systems.

• Provide regular acquisition, onboarding, and support performance reports.

Qualifications & Skills:

• Proven experience in B2B sales, account management, or customer success (marketplace/e-commerce preferred).

• Strong communication and negotiation skills in English (Arabic is a plus).

• Experience with CRM tools and digital communication platforms.

• Ability to handle both proactive acquisition and reactive support tasks.

• Knowledge of the GCC market and heavy machinery industry is an advantage.

• Highly organized, proactive, and customer-focused.

What We Offer:

• Competitive salary with performance-based bonuses.

• Opportunity to contribute to a high-growth B2B marketplace with regional expansion plans.

• Flexible and dynamic hybrid work environment.

• Clear career growth opportunities as the company scales across the GCC and beyond.