ROZE BioHealth and BioDental Clinics are leading healthcare providers in Dubai, offering premium medical and dental services with a focus on patient care, clinical excellence, and a professional healthcare environment. The clinics are committed to delivering high-quality services while ensuring an exceptional patient experience.

Role Overview:
The Customer Service Specialist will serve as the front-of-house representative, supporting patients, doctors, and staff. This full-time role is pivotal in creating a positive first impression, managing appointments, handling inquiries, and maintaining smooth reception operations. Candidates will undergo a one-month induction followed by monthly reviews and a six-month probation period.

Key Responsibilities:

• Greet and orient patients, providing a professional first impression.

• Answer phone calls, emails, WhatsApp messages, and website inquiries promptly.

• Book, schedule, and maintain patient appointments according to doctors’ availability.

• Collect and verify patient information, ensuring accurate records in clinical and administrative software.

• Follow up with post-surgery patients in collaboration with nurses.

• Manage patient files, scanning and updating treatment plans, reports, and confidentiality forms.

• Encourage satisfied patients to provide online reviews and recommendations.

• Handle insurance requirements, billing, payments, invoices, petty cash, and XERO input.

• Resolve complaints and deal with complex patient enquiries.

• Maintain reception area cleanliness and ensure clinic hygiene standards are upheld.

• Participate in daily morning huddles and support the team in achieving KPIs.

• Assist in transitioning the clinic to a paperless environment.

Skills & Qualifications:

• Previous front-of-house experience, preferably in dental or medical settings.

• High-level customer service and interpersonal skills.

• Experience working in the UAE healthcare sector.

• Fluent in English; attested degree certificates required.

• Confident, proactive, flexible, and organized.

• Strong skills in sales, negotiation, problem-solving, and conflict resolution.

Work Details & Benefits:

• Full-time, 5 days per week including weekends.

• UAE visa and work permit provided.

• 30 calendar days of annual leave + public holidays.

• Annual flight allowance.

• Health and dental insurance.

• Opportunity for growth and development in a professional healthcare environment.