Wio Bank, a next-generation digital bank in the UAE, is seeking a Customer Service Representative (UAE National) to be the first point of contact for customers. This hybrid role provides the flexibility to work remotely from Fujairah after completing a one-month training in Dubai. The representative will support customers across their daily banking needs, delivering fast, friendly, and professional service while promoting the Wio customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, email, and mobile app with clarity, empathy, and speed.

• Assist customers in navigating the digital banking platform, including account setup and service management.

• Escalate complex issues to appropriate teams and ensure resolution.

• Maintain accurate customer records and service logs.

• Monitor customer feedback and suggest improvements to enhance the support experience.

• Educate customers on new features and guide them through app-based journeys.

• Collaborate with internal teams to ensure service quality, operational efficiency, and customer satisfaction.

• Contribute ideas to improve tools, systems, and service processes.

Skills & Qualifications:

• UAE National with a High School Degree or Diploma.

• 1–3 years of experience in customer service or client-facing roles.

• Excellent communication skills in both Arabic and English.

• Passion for technology, innovation, and customer service.

• Positive attitude, willingness to learn, and commitment to career growth.

Benefits:

• Hybrid work model with remote work flexibility after initial training.

• Private health and life insurance.

• Generous leave policy.

• Opportunity to work in a next-gen digital banking environment and grow within the organization.

Company Overview:
Wio Bank is a UAE-based digital bank committed to transforming banking experiences for Emiratis. The bank emphasizes innovation, customer-centric services, and career development for local talent.