Al-Futtaim Group, a leading diversified conglomerate headquartered in Dubai, is hiring a Customer Service Representative for their Hertz automotive division. This role focuses on delivering exceptional customer service, ensuring smooth rental transactions, and enhancing the overall brand experience.

Key Responsibilities

• Prepare shifts by coordinating reservations, fleet management, and special customer requests (e.g., child seats, GPS).

• Greet customers warmly and professionally, making them feel welcomed and valued.

• Handle rental transactions including document collection, customer declarations, credit card processing, and agreement explanations.

• Provide excellent customer interaction by engaging with clients, offering refreshments, and sharing relevant travel or leisure suggestions.

• Manage vehicle check-ins and check-outs, coordinate with drivers, and ensure timely processing of rental agreements.

• Maintain accurate records of transactions, bank deposits, and inventory of stationery and supplies.

• Assist in shift closing procedures including cash handling and reconciliation.

• Escalate issues to supervisors promptly when necessary.

Required Skills & Qualifications

• Graduate degree preferred.

• PC literacy and familiarity with hospitality or customer service environments.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Team player with a focus on delivering excellent customer experiences.

• Prior experience in vehicle rental or automotive services is a plus.

Why Work with Al-Futtaim?

• Join a reputable, multinational group with a strong focus on respect, integrity, collaboration, and excellence.

• Work in a dynamic environment with opportunities to engage with diverse customers.

• Contribute to creating memorable rental experiences within a leading automotive brand.