AMS International UAE is hiring a Customer Service Representative (Family Book) to provide exceptional customer support and service delivery. This on-site role in Abu Dhabi requires a motivated individual with excellent communication skills and a passion for helping customers. The ideal candidate will handle both inbound calls and email communications, ensuring customer satisfaction and timely response to queries and escalations.

Key Responsibilities:
Inbound Calls:

• Answer incoming customer calls promptly and courteously.

• Schedule orders as per customer requests and service standards.

• Evaluate and manage escalations, providing effective solutions.

• Enhance customer loyalty by ensuring a positive experience over the phone.

Emails:

• Manage and respond to emails within a 24-hour SLA.

• Escalate and track customer complaints when necessary.

• Provide personalized and efficient customer support through written communication.

Working Details:

• Location: Abu Dhabi, UAE

• Working Days: 5 days a week (On-site)

• Working Hours: 6 hours daily (5 active hours + 1-hour lunch break)

• Salary: AED 5,000 (excluding NAFIS)

• Employment Type: Full-time

Qualifications & Skills:

• Strong communication and customer service skills.

• Ability to handle multiple tasks efficiently.

• Excellent problem-solving and escalation management skills.

• Proficiency in managing inbound calls and email correspondence.

• Professional and friendly demeanor.