Bellaviso Medical Center, a leading dental healthcare and aesthetic provider in Dubai, is seeking a Customer Service Representative to join their on-site team. This full-time role focuses on managing patient interactions, resolving inquiries and complaints, and ensuring a seamless customer experience across all touchpoints.

Responsibilities:

• Manage customer interactions via phone, email, and in-person visits.

• Address patient inquiries, resolve complaints, and ensure satisfaction.

• Maintain accurate records of patient interactions and services provided.

• Provide support to patients, guiding them through care pathways and services.

• Collaborate with team members to enhance overall patient experience.

Requirements:

• Proven experience in customer service, reception, or call center roles.

• Strong interpersonal, communication, and problem-solving skills.

• Attention to detail and ability to work effectively in a fast-paced environment.

• Proficiency in customer service software and tools.

• Previous experience in healthcare or medical services is a plus.

• Bachelor’s degree in a related field is preferred.

About the Company:
Bellaviso Medical Center offers advanced Dentistry, Dermatology, and Hair Removal services, combining cutting-edge medical techniques with a commitment to excellence and patient-centered care.