Responsibilities:

• Handle customer queries via chat and phone (inbound & outbound).

• Assist players with account-related, deposit, withdrawal, and gameplay concerns.

• Follow standard operating procedures (SOPs) and company protocols.

• Maintain accurate records and update internal systems promptly.

• Use Excel for basic data tracking and reporting.

• Deliver timely, professional, and empathetic customer service to players.

Skills Required:

• Fluency in Telugu, Kannada, and Hindi is mandatory.

• Prior experience in customer support (experience in gaming is an advantage).

• Proficiency in Excel (basic formulas and data entry).

• Strong time management, self-discipline, and ability to work independently.

• Willingness to work 12-hour rotational shifts including nights and weekends.

• Must have own laptop or desktop with a stable internet connection.

• Freshers are welcome; immediate joiners preferred.

About Company:
Burjline Builders is an emerging player in the online gaming industry, known for delivering engaging, high-quality gaming experiences. The company is committed to exceptional customer support, ensuring players receive quick and efficient assistance for all queries. With a remote-first approach, Burjline Builders offers a dynamic work environment for motivated professionals.