InstaShop, a leading online marketplace in the Middle East, is looking for a Customer Service Associate to ensure seamless delivery operations and top-class execution of its services. This role involves customer coordination, quality assurance, technical support, and operational reporting to maintain high service standards.

🔹 Key Responsibilities:
✅ Ensure timely order delivery by coordinating with partners.
✅ Handle inbound & outbound customer calls for service quality assurance.
✅ Provide technical support to partners for smooth operations.
✅ Analyze order quality & performance reports to identify areas of improvement.
✅ Train and update partnered shops on InstaShop processes.
✅ Manage employee schedules & delivery fleet.
✅ Support internal teams on daily subtasks & projects for operational improvements.
✅ Regularly use InstaShop services and provide feedback for enhancements.

🔹 Qualifications & Skills:
📌 Education & Experience:

• Fresh graduates with a Business background preferred.

📌 Skills Required:

• Strong communication skills (oral, written, and verbal in English).
• Structured thinking & organizational abilities.
• Self-motivated, adaptable, and efficient in high-pressure situations.
• Basic IT knowledge for handling relevant systems.
• Commercial awareness to support business operations.

🔹 Why Join InstaShop?
🚀 Work with a fast-growing tech company in a startup-like environment.
🚀 Be part of a dynamic, young, and motivated team.
🚀 Gain hands-on experience in customer service & operational excellence.