Binance, the world’s leading blockchain ecosystem and cryptocurrency exchange, is seeking a Customer Service Agent for the Merchant Team. This full-time remote role involves providing frontline support for the P2P market, handling inquiries via chats, emails, and calls, and ensuring excellent customer experiences.

Key Responsibilities:

• Handle inbound inquiries and outbound communications with customers.

• Provide accurate solutions to problems/issues independently.

• Continuously update knowledge to support customer service operations.

• Escalate issues to team leaders, managers, or other departments as needed.

• Adhere to Quality Assurance standards and team schedules.

• Assist in additional processes as assigned by the Team Leader.

• Maintain a collaborative attitude within the team and other departments.

Requirements & Qualifications:

• 2–3 years of experience in frontline customer support, preferably in financial or service industries.

• Passion for solving complex problems and delivering outstanding customer experiences.

• Adaptable, resilient, and able to thrive in a fast-changing environment.

• Strong multitasking, prioritization, and time-management skills.

• Fast internet connection (minimum 5 Mbps).

• Knowledge or interest in blockchain, digital assets, or fintech; Binance P2P experience is a plus.

• Ability to work flexible hours, including night shifts, weekends, and public holidays.

• Fluency in English (spoken and written).

Perks & Benefits:

• Competitive salary and company benefits.

• Remote work arrangement.

• Opportunities for career growth and continuous learning.

• Work with a global, user-centric organization and innovative projects.