Job Title: Customer Service Agent

Job Description:

We are hiring dynamic and professional Customer Service Agents to manage inbound and outbound interactions across phone, email, and live chat channels. Based in Dubai, this role is ideal for individuals with excellent communication skills, a customer-first mindset, and a willingness to work in a fast-paced environment.

Whether you’re a fresh graduate or have 1–2 years of experience, this opportunity offers career growth, skill development, and competitive benefits in one of the UAE’s leading customer support teams.

Key Responsibilities:

• Handle inbound and outbound customer inquiries through phone, email, and chat

• Assist customers with product or service-related questions and issues

• Resolve complaints promptly and professionally to ensure customer satisfaction

• Update customer records in CRM systems accurately

• Maintain a high level of service quality and professionalism at all times

• Work flexible shifts, including weekends and public holidays

Skills & Qualifications:

• Excellent verbal and written English communication skills (Arabic or other languages are a plus)

• Tech-savvy with knowledge of CRM tools and Microsoft Office

• Strong problem-solving skills, empathy, and patience

• Ability to multitask and manage time effectively

• Detail-oriented with a focus on delivering quality service

• 1–2 years of customer service experience preferred, but fresh graduates are welcome to apply

• Age: 20–45 years

• Open to applicants from African, Arab, and Eastern European countries

What We Offer:

• Competitive salary package

• Professional development and training

• Health benefits and incentives

• Clear career growth path within the organization