Concentrix is hiring a Customer Service Advisor in Abu Dhabi for a medical, hospital, or insurance industry role. The position requires handling inbound and outbound calls, assisting customers, and resolving routine service inquiries. Fluency in Arabic and English is required.

Key Responsibilities:

✅ Deliver excellent customer service and meet Key Performance Indicators (KPIs).
✅ Clarify customer requirements, probe for understanding, and resolve queries effectively.
✅ Handle inbound and outbound calls professionally with empathy and rapport-building.
✅ Maintain accurate account records and call tracking documentation.
✅ Provide information on client products and services.
✅ Offer additional services or products based on customer needs.
✅ Participate in customer satisfaction and business performance improvement activities.

Eligibility Criteria:

🔹 Education & Experience:

• High school diploma (minimum) required.
• 3-6 months of relevant customer service experience preferred.
• Medical, hospital, or insurance industry experience is a plus.

🔹 Skills & Qualities:

• Strong computer navigation and PC knowledge.
• Excellent verbal and written communication in Arabic & English.
• Strong problem-solving and multi-tasking skills.
• Ability to work in high-paced, repetitive environments with professionalism.
• Flexibility to rotate shifts as needed.

🌟 Why Join Concentrix?
Concentrix offers a fast-growing and dynamic work environment, ensuring career development and continuous learning in the customer service industry.

📌 Application Process:
Apply now to be part of a leading global customer service team in Abu Dhabi.

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