Concentrix UAE is seeking a Customer Service Advisor who is bilingual in English and French to provide high-quality telephone customer service to existing and potential customers. This role involves answering inquiries, solving problems, and identifying opportunities for upselling and cross-selling.

Responsibilities:

• Handle inbound calls from customers, prospects, and non-customers, ensuring high standards of service.

• Provide accurate and complete information to customer inquiries.

• Identify and maximize cross-selling opportunities.

• Offer solutions to customer problems and participate in outbound calling programs.

• Continuously update knowledge about products, services, and procedures.

• Perform accurate and efficient customer transactions.

Qualifications & Requirements:

• Minimum 1 year of call center/customer service experience, preferably in the real estate sector.

• Bilingual in English (B2 Level+) and French.

• Good communication and interpersonal skills.

• Competent in MS Excel.

• Graduate preferred (any stream).

• Cheerful, empathetic, patient, and professional approach.

• Comfortable in a fast-paced, repetitive work environment.

Benefits:

• Full-time role

• Rotational shifts, 8 hours a day, 5 days a week.

• Opportunities for internal career growth within the company.