Concentrix is seeking a Bilingual Customer Service Advisor (English & Arabic) to deliver exceptional customer support via inbound calls. The role requires maintaining high service standards, handling customer inquiries efficiently, and identifying cross-selling opportunities.

Key Responsibilities:

✅ Answer inbound calls from customers and prospects, ensuring a high-quality experience.
✅ Provide accurate information while maintaining professionalism and efficiency.
✅ Identify and maximize selling/cross-selling opportunities.
✅ Resolve customer inquiries and complaints by offering appropriate solutions.
✅ Stay updated with company products, services, and procedures.
✅ Assist with outbound calling programs and special projects as needed.
✅ Process customer transactions efficiently and accurately.

Required Qualifications & Skills:

📌 Experience: Minimum 1 year in a call center/customer service role, preferably in real estate.
📌 Language: Bilingual in English (B2 level+) and Arabic is mandatory.
📌 Education: Bachelor’s degree preferred (or equivalent experience).
📌 Technical Skills:

• Proficiency in MS Excel & PC usage.
  📌 Soft Skills:

• Excellent communication & interpersonal skills.

• Pleasant telephone etiquette with a cheerful personality.

• Empathetic, patient, and customer-focused approach.

• Attention to detail with a proactive mindset.

• Ability to handle repetitive tasks in a fast-paced environment.

Work Schedule:

🕒 8-hour shifts, 5 days a week (rotational shifts as per department needs).

If you have a passion for customer service and want to grow within a dynamic, global company, apply now!

📩 To Apply: Visit the Concentrix career portal or submit your CV directly