Urban Bricks is hiring a Customer Relationship Management (CRM) Specialist to support and improve customer engagement and sales processes. This is a full-time, on-site position based in Dubai, ideal for candidates with real estate CRM experience, excellent communication skills, and a passion for driving client satisfaction through data-driven strategies.

Key Responsibilities:

• CRM Management:

  • Manage and update CRM platforms (e.g., Pipedrive).

  • Maintain accurate and well-organized customer databases.

  • Segment leads, prospects, and clients for targeted communications.

• Lead & Sales Support:

  • Oversee the entire customer journey from lead capture to post-sale.

  • Distribute qualified leads and monitor sales team performance.

  • Generate performance reports on leads, campaigns, and productivity.

• Automation & Campaigns:

  • Develop email/SMS marketing workflows and drip campaigns.

  • Automate lead nurturing processes for higher conversions.

  • Align CRM campaigns with broader marketing strategies.

• Reporting & Analytics:

  • Track KPIs for lead generation, follow-up, and conversion.

  • Deliver weekly/monthly CRM performance reports.

  • Analyze trends and recommend actionable strategies.

• Customer Engagement:

  • Support upselling strategies using segmented data.

  • Ensure prompt, professional communication with clients.

• Training & Support:

  • Train staff on CRM best practices and system features.

  • Coordinate with IT and vendors to resolve issues and enhance systems.

Skills & Qualifications Required:

• At least 1 year of CRM experience in the real estate sector (UAE preferred).

• Proficient in Pipedrive or similar CRM tools.

• Understanding of real estate sales cycles and client journey.

• Excellent communication, analytical, and organizational skills.

• Ability to meet tight deadlines and work under pressure.

• Familiarity with digital marketing tools is a plus.

Preferred Skills:

• Knowledge of UAE property laws and RERA guidelines.

• Experience with real estate portals like Bayut, Property Finder, and Dubizzle.

• Fluent English communication is mandatory.

About the Company:
Urban Bricks is a dynamic real estate company focused on providing innovative solutions in property development, sales, and client engagement. Known for modern practices and technology-driven approaches, Urban Bricks is shaping the future of property management in Dubai.