A.P. Moller – Maersk is hiring a Customer Listening/Journey & Claims Partner in Dubai to drive customer experience initiatives and handle the claims resolution process. This full-time, on-site role is open to UAE Nationals with a family book and is focused on enhancing the Net Promoter Score through deep customer insights and operational improvements.

Key Responsibilities:

• Execute and analyze customer feedback to identify needs and pain points

• Lead customer journey improvement projects and tackle operational obstacles

• Conduct root cause analysis using data, customer escalations, and audits

• Collaborate with business teams to resolve upstream issues affecting experience

• Manage customer claims, including pre-claims, documentation, resolution, and settlement communication

• Create and maintain dashboards and reports to measure and communicate progress

• Stay updated on industry trends and customer experience best practices

Required Skills & Experience:

• Experience in program management, customer research, or customer success

• Strong analytical and structured problem-solving skills

• Proficiency in process improvement and project management

• Effective communication and influencing skills

• Familiarity with customer claims handling

• Ability to work in an international, matrix-based environment

Special Requirements:

• Only open to UAE Nationals with a valid family book

• Role supports UAE Emiratization initiatives

Job Details:

• Work Type: Full-time

• Workplace Type: On-site

• Location: Dubai, UAE

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