Justlife is the region’s leading super app for home services. Since its launch in 2015, the company has transformed the UAE’s home service landscape, expanding from home cleaning to a wide range of offerings including healthcare at home, salon & spa, pest control, car cleaning, maintenance, and more. With over 6 million service sessions completed across the GCC and a team of 200+ employees and 1000+ service professionals, Justlife is dedicated to making everyday life better. At Justlife, people come first — customers, partners, and team members.

Job Overview:
Justlife is looking for a motivated and customer-focused Customer Experience Partner to join their team in Dubai. In this full-time, on-site role, you will be the voice of the customer, handling inquiries, reviews, and complaints while ensuring an exceptional experience across every touchpoint. You’ll work closely with cross-functional teams to investigate issues, find solutions, and improve customer satisfaction continuously.

Key Responsibilities:

• Serve as the primary contact for incoming customer complaints, delivering professional and cheerful support.

• Monitor and respond to reviews across platforms including Google Business, Google Play, and the App Store.

• Initiate follow-up calls for unresolved or unclear inquiries.

• Provide customers with real-time updates regarding booking status and confirmations.

• Address and resolve complaints escalated from frontline support and social media platforms.

• Collaborate with internal departments to investigate and resolve complex customer issues.

• Perform root cause analysis and ensure long-term solutions are implemented.

• Maintain accurate complaint logs and contribute to process improvement initiatives.

Required Qualifications:

• Bachelor’s degree from an accredited university.

• Minimum of 1 year of professional experience in customer service.

• Strong communication skills in English and Arabic (written and spoken).

• Proficiency in Microsoft Office tools (Word, Excel, etc.).

• Exceptional analytical, organizational, and problem-solving abilities.

• Ability to multitask and manage time efficiently.

• Comfortable working in a multicultural, dynamic environment with cross-functional teams.

Why Join Justlife?

We Care About You:

• An extra day off on your birthday with JustHoliday.

• Free Justlife credits to enjoy the services yourself.

• Team-building games, events, and company activities.

We Help You Grow:

• Continuous learning opportunities with coaching, mentorship, and training.

• Fast-paced career development and internal mobility.

• Transparent and fair performance management.

We Recognize You:

• Participate in the JustHeroes Reward Program.

• Access to exclusive company discounts and gift vouchers.

• Referral bonuses for helping us grow the team.

Join the Tribe!
Be part of a mission-driven company that’s revolutionizing the way people experience life at home. At Justlife, your work matters — and we make sure it feels that way. Come shape the future of home services and become #everydaybetter with us.