Hermès is looking for a Customer Experience Executive to join our team at Dubai Mall. This is a full-time, permanent position that requires a detail-oriented individual who excels at customer service and has a strong background in cash handling. You will be responsible for providing exceptional service, managing daily till operations, and ensuring an organized and welcoming environment for customers.

Main Responsibilities:

• Greet customers upon arrival, including answering phone calls and directing inquiries to the appropriate department.

• Assist customers with routine billing questions and issues.

• Help in the opening and closing of the store, including cash handling and deposits.

• Maintain and process all necessary paperwork and records.

• Manage daily till procedures (cash, deposits) and ensure all transactions are accurate.

• Handle goods and deliver them to clients with care and attention.

• Optimize greeting practices and ensure a warm and professional interaction at the end of every sales transaction.

• Train and guide junior cashiers, setting the standard for customer service excellence.

• Process payments via cash, cheques, wire transfers, and credit cards, adhering to established procedures.

• Keep the register and counter areas neat and fully stocked with necessary supplies.

• Identify product prices using memory or a scanner and provide customers with their total bills.

• Sort and count currency, coins, and issue receipts and change to customers.

• Perform cash count at the start and end of each shift.

• Assist in stocking shelves, rotating merchandise, and ensuring all products are marked correctly.

• Perform customer service duties as required, ensuring a seamless experience for customers.

Requirements:

• Excellent oral and written communication skills.

• Detail-oriented with strong observational abilities.

• Ability to multitask efficiently.

• Strong mathematical skills.

• Previous cash handling experience is preferred.

• Proven background in customer service.

• Professional demeanor and behavior.

What We Offer:

• A dynamic work environment with opportunities for growth and development.

• An iconic brand experience at one of the world’s leading luxury retailers.

• Competitive salary and benefits package.

How to Apply:
If you are passionate about customer service and meet the qualifications above, please apply via the “Apply” button.