Location: Dubai, UAE
Employment Type: Full-time
Benefits: Annual Bonus, Paid Leaves, Medical & Life Insurance, Air Ticket

We are seeking a proactive and adaptable Customer Experience (CX) Consultant to join our dynamic logistics and shipping team in Dubai. This role is exclusively for UAE Nationals with a family book and offers an exciting opportunity to work in a fast-paced, customer-centric environment. The ideal candidate will have a strong office-based background with experience in handling customer communications across multiple channels including email, phone, and chat.

Key Responsibilities:

• Serve as the main point of contact for assigned customers, managing the full shipment lifecycle including inland delivery coordination.

• Ensure timely and effective communication by resolving customer queries through Outlook, Teams, and other communication tools.

• Proactively track shipments, identify deviations, and offer solutions or alternatives to customers.

• Understand customer needs, supply chain demands, and provide personalized service aligned with Maersk’s product offerings.

• Collaborate with internal teams to ensure seamless logistics execution and high service levels.

• Continuously seek ways to improve processes and customer experience through feedback and performance metrics.

• Monitor KPIs and ensure alignment with customer expectations and service agreements.

Requirements:

• UAE National with Family Book (Mandatory)

• 1–3 years of experience in customer service, preferably in the shipping or logistics industry.

• Proficient in Microsoft Outlook, Teams, Excel, and other office tools.

• Strong communication and relationship-building skills with a customer-first mindset.

• Adaptability, problem-solving, and the ability to manage multiple stakeholders.

• Strong ownership and accountability with a focus on delivering results.