FedEx, one of the world’s leading logistics and transportation companies, is hiring a Customer Care Representative Associate (Part-Time) for UAE Nationals. The role involves managing customer support functions, handling inquiries, resolving complaints, and ensuring smooth onboarding and process completion. This position is ideal for candidates with strong communication and problem-solving skills who are looking to contribute to a global organization with a people-first culture.

Job Details:

• Job Type: Part-time, On-site

• Location: Abu Dhabi, UAE

• Grade: 4

• Nationality: UAE Nationals Only

Key Responsibilities:

• Handle customer support, hub operations, and account creation.

• Assist with bookings, inquiries, and providing accurate service quotes.

• Manage complaints, issue resolution, and service recovery.

• Handle claims processing and escalated issue resolution.

• Support onboarding processes and ad hoc customer requests.

• Ensure compliance, accuracy, and timely completion of assigned processes.

• Escalate complex cases to senior team members when needed.

Qualifications & Skills:

• Strong interpersonal, written, and verbal communication skills.

• Teamwork and collaboration abilities.

• Proficiency in Microsoft Office and general PC skills.

• Strong problem-solving and analytical mindset.

• Ability to work independently while adhering to processes and deadlines.

About the Company:
FedEx is a global leader in logistics and express transportation, serving more than 220 countries and territories. Recognized as one of Fortune magazine’s “World’s Most Admired Companies,” FedEx operates with its People-Service-Profit (P-S-P) philosophy, putting employees first to ensure exceptional customer service and long-term growth. With a unique culture of innovation and inclusion, FedEx empowers its team members to thrive and make every customer experience outstanding.

What We Offer:

• Part-time opportunity with a global brand.

• Diverse, inclusive, and people-first work culture.

• Growth opportunities within an admired global company.

• A collaborative and innovative environment.