Fern Inn Holidays Pvt Ltd is a premium travel solutions company specializing in leisure travel and luxury stays. The company is known for delivering energetic, high-quality travel experiences.

We are seeking a Customer Care Executive to join our hybrid team in Dubai. This role focuses on ensuring excellent customer service, managing client inquiries, and supporting travel-related operations to maintain high customer satisfaction.

Key Responsibilities:

• Handle customer inquiries and provide timely, accurate information about travel services.

• Assist clients with bookings, reservations, and travel planning.

• Resolve customer complaints professionally and efficiently.

• Maintain records of customer interactions and transactions.

• Collaborate with the sales and operations team to improve customer experience.

• Support marketing and promotional activities as required.

Requirements:

• Strong skills in customer relationship management and communication.

• Excellent negotiation and problem-solving abilities.

• Ability to work in a fast-paced environment and meet service standards.

• Experience in the travel or hospitality industry is a plus.

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Why Join Us:

• Be part of a dynamic, premium travel company.

• Opportunity to work in a fast-growing, energetic environment.

• Collaborate with a professional team and enhance your career in travel and hospitality.