Daman is seeking a dynamic Coordinator, Key Client Services to deliver exceptional customer service at client premises, manage end-to-end policy processes, and ensure operational efficiency. The ideal candidate will handle various insurance products, engage in client interactions, and coordinate internally for seamless support.

Key Responsibilities:

• Deliver superior customer service at client locations

• Promote and process individual Top-Up policies (Thiqa, Sahtak)

• Monitor and manage TAT for requests and applications

• Coordinate with internal departments (Underwriting, Claims, Finance, etc.)

• Prepare periodic business reports for key clients

• Collect and analyze customer satisfaction feedback

• Handle end-to-end policy lifecycle including enrollment, endorsements, invoicing, and deliverables

• Ensure compliance with regulatory and internal guidelines

• Handle customer inquiries through phone/email and resolve issues effectively

• Log and follow up on complaints and ensure timely resolution

Minimum Requirements:

• UAE National (mandatory)

• Bachelor’s degree in any discipline

• Minimum 6 months of front-office or customer-facing experience

• Insurance industry experience is a plus

• English proficiency; Arabic is an advantage

• English language certification or UAE driving license is a plus

Skills & Competencies:

• Strong communication and interpersonal skills

• Problem-solving, analytical thinking, and decision-making ability

• High accountability and productivity focus

• Adaptable to different work locations/functions in the UAE

• Team player with strong collaboration skills

• Knowledge of UAE health insurance concepts and Daman’s regulatory role

• Ability to work under pressure and meet performance KPIs

• Good command of internal systems, workflows, and documentation standards

What You Can Expect:

• Professional growth through continuous learning and development

• Exposure to a dynamic, multicultural work environment

• Opportunity to work with one of the UAE’s leading health insurers

• Competitive compensation and benefits package

How to Apply:

📝 Click “Easy Apply” on LinkedIn or apply via the official Daman careers portal.
Ensure your profile highlights relevant customer service experience and UAE national status.