Ceenex Global LLC is hiring a Coordinator – IT Managed Services to support the IT Managed Services team. The ideal candidate will be proactive, detail-oriented, and possess strong organizational skills. The role includes coordinating resources, managing customer interactions, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Coordinate the resources in the managed services team

• Act as the point of contact for managed services

• Assist the team in daily activities to ensure smooth operations

• Coordinate with team leads and manage shifts of resources

• Handle customer interactions, particularly with government entities

• Execute telephonic calls and internal coordination

• Manage monthly timesheets and attendance reports for resources

• Ensure invoicing is executed in a timely manner

Qualifications & Experience Required:

• Bachelor’s or Master’s degree (BBA/MBA with Marketing specialization)

• Minimum of 4 years of related experience in the UAE

• Experience in IT managed services is an advantage

• Excellent customer service and communication skills (oral and written in English)

• Experience in multi-national customer support

• Knowledge of Microsoft Windows and Excel spreadsheets

• Strong administrative, organizational, and problem-solving skills

Job Type: Full-time, Hybrid
Location: Dubai, United Arab Emirates