Unified Consultancy Services is hiring a Conversational QA Tester to join its on-site team in Dubai. This full-time role is ideal for professionals with hands-on experience testing AI-driven conversational platforms such as chatbots, voice bots, and virtual assistants. The successful candidate will validate conversation flows, NLP/NLU accuracy, and user experience across multiple channels including web, mobile, IVR, and messaging platforms.

Key Responsibilities:

• Test and validate chatbot and voice bot interactions across web, mobile, IVR, and messaging platforms
• Collaborate with Product, Development, and NLP teams to ensure accuracy of intents, entities, and dialogue design
• Create and maintain test cases, plans, and scripts for conversational journeys
• Perform functional, regression, and exploratory testing
• Log defects with detailed reproduction steps and support root cause analysis
• Ensure coverage of edge cases including fallback, interruptions, and multilingual support
• Monitor logs and analytics tools to identify bugs and anomalies
• Validate backend integrations with APIs, CRM, and databases
• Provide UX/UI feedback on bot flows
• Support UAT sessions and automation testing (if applicable)

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field
• 3+ years of QA experience, with 1–2 years in Conversational AI testing
• Familiarity with tools like Botium, Postman, Selenium, Appium, Dialogflow, RASA, Microsoft Bot Framework, or Lex
• Strong understanding of NLP/NLU concepts (intents, entities, utterances)
• Proficiency in RESTful APIs, JSON, and chatbot backend logic
• Experience in Agile/Scrum environments
• Excellent analytical, problem-solving, and communication skills
• Multilingual bot testing experience (Arabic preferred)

Preferred Qualifications:

• ISTQB Certification or equivalent
• Experience with CCaaS or CX platforms (Genesys, Avaya, Twilio, Acqueon)
• Exposure to voice bot testing with IVR/telephony systems
• Familiarity with bot analytics tools (Google Analytics, Dashbot, Voiceflow)

What We Offer:

• Competitive salary and benefits
• Opportunity to work on cutting-edge conversational AI projects
• Collaborative, cross-functional global team environment
• On-site role in Dubai with exposure to large-scale digital transformation initiatives