• Visa is seeking a Consultant – Client Success to join their team in Dubai. This individual contributor role will focus on Visa’s Fintech clients in the GCC region. The Consultant will manage post-sale client relationships, support Visa product implementations, and help optimize client performance. The role involves collaboration with cross-functional teams to enhance client experience, product adoption, and ensure the successful delivery of Visa’s services.

Key Responsibilities:

• Oversee Visa product implementations for clients, ensuring timely adoption and maximizing value.

• Build strong relationships with clients, aligning with the Account Team to meet client goals.

• Proactively engage with clients to ensure adoption and performance of Visa products.

• Stay updated on Visa payment solutions, trends, and technologies to enhance the client experience.

• Provide educational materials and webinars for clients to ensure readiness and compliance.

• Manage escalations, resolve client issues, and support operational reviews.

• Drive client performance improvements through proactive monitoring and collaboration with Visa teams.

Candidate Requirements:

• Knowledge of the payment industry, including VisaNet processing and regulatory environments.

• Strong analytical and communication skills, with the ability to convey complex technical terms to clients.

• Ability to prioritize and work effectively under deadlines in a fast-paced environment.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

• Fluent in English; Arabic proficiency is advantageous.

• Willingness to travel frequently within the GCC region.

• Experience in client/customer success, project management, or related fields is a plus.