• Contact clients via phone and email to collect overdue payments

• Negotiate repayment plans and ensure client compliance

• Follow up consistently on delinquent accounts

• Collaborate with Customer Support to resolve issues

• Handle client queries professionally and promptly

• Maintain accurate administrative records and reports

Qualifications:

• 2+ years of outbound collection experience (preferably in a call center)

• Banking or U.S. banking experience is a strong plus

• Proficiency in collections procedures and techniques

• Excellent phone etiquette, negotiation, and communication skills

• Strong computer and math skills

• Ability to handle difficult or uncooperative clients with professionalism