Edari is hiring a Collection Officer for a contract role (initial 6 months, renewable) based in Dubai. The role focuses on recovering overdue payments while maintaining positive customer relationships, reducing bad debt, and minimizing financial losses. Reporting to the Senior Manager – Collections, this position is part of the Finance Department and requires strong communication, negotiation skills, and a customer-focused approach.

Key Responsibilities:

• Contact customers with overdue accounts via phone, email, or mail to negotiate repayment or settlements.

• Accurately process payments and maintain detailed records of all transactions.

• Provide accurate account information to customers and handle inquiries or disputes professionally.

• Ensure compliance with laws, policies, and confidentiality protocols related to debt collection.

• Research and verify customer contact details before initiating collection actions.

• Generate and update reports on overdue accounts and collection activities for management.

• Offer payment solutions or refinancing options to customers facing financial difficulties.

Qualifications & Experience:

• Bachelor’s degree in Finance or related field within the UAE.

• 2–3 years of collections experience, preferably in real estate.

• Strong understanding of finance functions and collection processes.

• Excellent communication, negotiation, and problem-solving skills.

• Patience, resilience, and customer service orientation.

Additional Information:

• Immediate availability or within 30 days preferred.

• Must be able to work in the UAE.