InterSystems is a global data technology provider delivering powerful solutions for healthcare, finance, and other critical industries in over 80 countries. Headquartered in Boston, InterSystems offers robust platforms that enable next-generation applications by solving interoperability, scalability, and speed challenges.

Position Summary

The Clinical Application Specialist – Physician will leverage clinical and IT expertise to guide the successful deployment of InterSystems TrakCare solutions, with a focus on Oncology and physician-related applications. The role combines process consulting, configuration, training, and support throughout the product implementation lifecycle, including on-site client interaction and travel as needed.

Key Responsibilities

Discovery Phase

• Review proposals and tenders, identify functional gaps

• Analyze clinical workflows and propose best-fit solutions

• Deliver solution presentations to prospective clients

Launch Phase

• Conduct customer workshops and induction sessions

• Advise clients on solution adoption to improve current processes

• Map product functionality to customer needs and document solution design

Setup Phase

• Configure the application for client environments

• Create and validate test scripts

• Troubleshoot implementation issues and manage change requests

Adoption Phase

• Conduct “dry run” simulations

• Prepare training materials and lead “train the trainer” sessions

• Provide on-site support during go-live

Sustain Phase

• Liaise with internal departments to resolve remaining issues

• Complete support handover documentation

Ongoing Responsibilities

• Maintain accurate documentation

• Stay up-to-date with new TrakCare functionalities

• Share application knowledge with internal teams

Qualifications

Essential

• Medical Degree (MD), preferably in General Medicine or a Clinical Specialty

• Minimum 3 years’ healthcare experience, including clinical or administrative exposure

• Experience with EMR systems (e.g., TrakCare)

• Strong communication and customer-facing skills

• Ability to conduct client workshops, presentations, and training

• Understanding of healthcare workflows and change management

• Strong documentation and business process mapping skills

• Fluent in English

Desirable

• Previous roles as Application Specialist or Configuration Specialist

• Experience working with government or private sector healthcare organizations

• Good general IT knowledge and software testing experience

Working Conditions

• Must be available for frequent travel, possibly up to 5 days per week

• Flexibility to work on-site at client locations as project demands

About the Company:
Founded in 1978, InterSystems delivers world-class data platforms with global reach and 24×7 support. It is privately held, with 38 offices in 28 countries, offering advanced solutions across healthcare, finance, manufacturing, and supply chain industries.

Visit: www.InterSystems.com