Zenda, a leading education-focused fintech company, is revolutionizing school payments by digitizing collections, automating reconciliations, and offering flexible payment plans. With 20% market share in UAE’s K-12 segment and expansion across the GCC, Zenda is looking for a Client Success Manager to ensure smooth onboarding, training, and engagement with key accounts.

Key Responsibilities:

• Manage client onboarding, implementation, and training.

• Act as the primary point of contact, fostering strong client relationships.

• Drive product adoption, maximize retention, and increase engagement.

• Resolve client issues efficiently, ensuring high satisfaction levels.

• Analyze customer success metrics and suggest improvements.

• Collaborate with internal teams to address client needs and strategies.

Job Requirements:

• 5+ years of experience in key account management or client-facing roles.

• Strong verbal & written communication skills.

• Analytical and process-driven mindset.

• Technical knowledge of SaaS solutions (preferred).

• Arabic language proficiency is mandatory.

• Startup experience is a plus.

Why Join Zenda?

✔ Be part of a fast-growing fintech leader in the UAE
✔ Work with top schools & institutions across multiple countries
✔ Entrepreneurial work environment with career growth opportunities
✔ Competitive salary + benefits

📍 Work Mode: On-site – Dubai, UAE