LM Cosmetics, a leading professional haircare distribution company, is seeking a Client Success & Activation Manager to join our Dubai team. This role focuses on transforming premium salon partnerships into memorable brand experiences. You will drive salon activations, manage post-sale client journeys, and coordinate marketing visuals to ensure long-term loyalty and repeat purchases. The ideal candidate thrives at the intersection of sales, education, and marketing, with a client-first mindset and strong project coordination skills.

Responsibilities:

1. Salon Activations & Events

   • Collaborate with clients to co-create salon marketing calendars (e.g., seasonal campaigns, special kits).

   • Plan and execute offline salon events, including launches, beauty events, and backwash days.

   • Meet clients to define goals, themes, and event scope.

   • Brief educators, marketing, and warehouse teams for smooth execution.

   • Track event outcomes and analyze impact on sales.

2. Post-Sale Client Journey

   • Build onboarding plans for new salons, including training, visuals, and service pricing sheets.

   • Schedule follow-ups to identify gaps and provide refreshers.

   • Ensure new accounts are set up for success.

3. Visual & Marketing Coordination

   • Plan seasonal promotional campaigns (e.g., Eid, Christmas, Summer care).

   • Coordinate in-salon visual updates with the design team.

   • Align with the sales team to ensure promotions are implemented correctly.

4. Feedback & Improvement Loop

   • Collect structured feedback from salon owners after activations.

   • Identify training or marketing gaps and propose improvements.

   • Collaborate with educator and sales teams to refine strategies.

Skills & Qualifications:

• Experience in salon distribution or client-facing roles in beauty/FMCG.

• Strong project coordination and organizational skills.

• Confidence in meeting salon owners and proposing ideas.

• Understanding of salon operations and factors driving reorders.

• Excellent follow-up, communication, and multitasking abilities.

• Bonus: experience in running events, salon education, marketing, visual merchandising, or light design/Canva skills.

Why Join Us:

• Work with a growing, high-impact brand in professional haircare.

• Play a key role in shaping memorable client experiences.

• Opportunity to collaborate with cross-functional teams in sales, marketing, and education.

• Drive repeat business and strengthen long-term client relationships.