Employment Type: Full Time
Location: Dubai, UAE
Industry: Real Estate | Off-Plan Property Sales
Company: M&M Real Estate

About the Role:

M&M Real Estate is seeking an experienced and highly organized Client Liaison Officer to manage the client journey from deal closure to property handover in the off-plan property sector. As the key point of contact, you will ensure seamless communication between clients, agents, finance, legal teams, and developers, supporting long-term client engagement and satisfaction. Your role is crucial in maintaining transparency, tracking client progress, and optimizing the after-sales process via Salesforce (SF) and other CRM tools.

Key Responsibilities:

✅ Closed-Won Deals

• Congratulate new clients on their property purchase and conduct agent performance surveys using a structured 1–10 scoring system.

• Provide timely payment plan reminders and support clients with document verification and updates.

• Maintain consistent engagement with clients every three months to share updates on the market and build rapport.

• Liaise with the Finance team to confirm proof of payment and update Salesforce records.

✅ Closed-Lost Deals

• Audit lost deals to uncover reasons for inactivity or client withdrawal.

• Confirm agent due diligence was conducted before marking deals as lost.

• Reactivate viable leads and coordinate with managers to reassign opportunities where appropriate.

✅ Employee Offboarding & Handover

• Oversee lead reassignment and ensure smooth offboarding of staff while communicating changes to clients.

• Identify unresolved service or financial issues, working with internal teams to ensure a seamless client experience.

✅ CRM & Reporting

• Keep Salesforce CRM fully updated with accurate client and deal data.

• Manage follow-up ticketing systems for client engagement and deal health checks.

• Generate performance reports and provide insights for continuous improvement.

Candidate Requirements:

• Minimum 3 years of experience in off-plan property sales or a client-facing role within real estate.

• Deep understanding of Dubai’s off-plan development process, including payment plans, legal documentation, construction stages, and handovers.

• Skilled in CRM systems such as Salesforce, with strong administrative and reporting skills.

• Outstanding interpersonal and communication abilities, capable of managing high-value clients in a professional and timely manner.

• Client-first mindset with the ability to balance stakeholder needs and resolve conflicts effectively.

• Currently based in the UAE and available for full-time, office-based work.

Salary Package:

AED 7,000 per month (inclusive of all fixed allowances)

About M&M Real Estate:

At M&M Real Estate, we are committed to becoming the Middle East’s most trusted real estate partner. By combining data-driven insights with elite developer partnerships, we offer tailored investment strategies and lifestyle solutions for our clients. From luxury homes to high-yielding investments, we deliver end-to-end real estate experiences built on trust, transparency, and long-term value.