Job Title: Client Experience Supervisor

Job Description:
We are hiring a Client Experience Supervisor for a premier luxury event planning firm in Dubai. The ideal candidate will lead a high-performing customer service team, manage client relationships, and ensure service excellence across all touchpoints.

Key Responsibilities:

• Supervise and mentor the customer service team; allocate tasks based on urgency and manage team dynamics to foster collaboration.

• Oversee client communication channels to ensure prompt, professional responses; handle critical complaints with empathy to ensure satisfaction.

• Schedule client meetings, manage CRM databases, and coordinate with departments to fulfill client requirements effectively.

• Track KPIs, generate performance reports, identify service gaps, and execute strategies for continuous improvement.

Skills & Qualifications:

• Open to Arabic female nationals, aged 40 or below.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• Minimum 3 years of customer service experience, with at least 2 years in a supervisory role, preferably in luxury events, hospitality, or other client-facing industries.

• Proficiency in CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot) and Microsoft Office tools.

• Strong leadership, communication, and client-handling skills.