Efficiently manage, assess, and settle commercial insurance claims, ensuring compliance with internal policies, customer service standards, and regulatory requirements.

Key Responsibilities

• Handle moderate and one-touch claims within authorized value limits.

• Appoint external adjusters when necessary and manage file reserves.

• Review and verify policy, reports, and repair estimates.

• Issue discharge receipts, credit notes, and process final claim payments.

• Communicate with claimants, reinsurers, and internal teams to ensure timely resolution.

• Escalate complex cases to senior claims adjusters as needed.

• Manage subrogation and recovery processes.

• Perform quality checks and maintain adherence to KPIs, SLAs, and regulatory standards.

Required Skills

• Basic knowledge of insurance regulations and commercial claims.

• Understanding of policy terms and claims procedures.

• Strong decision-making and problem-solving skills.

• Proficient in Microsoft Office and claim documentation tools.

• Good communication skills in English (Arabic preferred).

• Strong customer service orientation and interpersonal skills.

• Organized and able to manage tasks independently under pressure.

Qualifications

• Bachelor’s degree from a recognized institution.

• Insurance certification (preferred).

• 1–2 years of experience in insurance, preferably in commercial claims.