Juma Al Majid Holding Group is seeking a Call Center Supervisor to oversee daily operations, monitor team performance, and ensure service excellence. The role involves managing workload distribution, tracking KPIs, handling escalations, and mentoring the team to maintain high customer service standards.

Key Responsibilities:

• Monitor daily operations and generate performance reports.

• Assign workloads and queues to ensure smooth call center functioning.

• Ensure KPI targets are met for operational efficiency.

• Oversee project performance and update management on progress.

• Handle escalations and coordinate with internal business units.

• Assist in project planning and department goal achievement.

• Optimize resource utilization and agent productivity.

• Respond to inbound calls, emails, and live chats when required.

• Coach and mentor team members for skill development.

Key Skills & Qualifications:

• Degree in a relevant field.

• Minimum 3 years of supervisory experience in a call center.

• Fluency in Arabic & English is required.

• Strong leadership, problem-solving, and communication skills.

• Proficiency in Microsoft Office and time management skills.

• Ability to multitask and adapt to changing environments.

Benefits:

✅ Employment Visa
✅ Paid Annual Leave
✅ Medical Insurance (Self & Dependents)
✅ Return Air Ticket (Every 2 Years for Self & 3 Dependents)

📍 Work Mode: On-site – Dubai