Job Title: Call Center Representative

Job Description:

Join ABSR SAD Call Centers Services LLC, a fast-growing call center and customer care outsourcing company in Dubai! We are looking for dedicated Call Center Representatives who are enthusiastic, customer-focused, and eager to deliver excellent service in a dynamic environment.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.

• Address customer inquiries, resolve issues, and provide accurate information about products or services.

• Maintain detailed records of customer interactions and transactions.

• Meet individual and team performance targets, including call handling and customer satisfaction goals.

• Uphold company policies and ensure a positive image of the brand at all times.

• Collaborate with team members and supervisors to enhance service delivery and customer experiences.

Preferred Qualifications:

• Strong communication and interpersonal skills.

• Ability to handle high call volumes while maintaining quality standards.

• Customer-oriented mindset with the ability to resolve conflicts efficiently.

• Basic computer literacy and experience with CRM systems is a plus.

• Prior experience in a call center environment is an advantage but not mandatory.

• Candidates must be based in the UAE.