• GTECH Information Technology, a results-driven digital agency known for delivering innovative solutions across web, mobile, marketing, and immersive experiences, is hiring a Business Operations Manager to support the Managing Director and leadership team. This is a full-time, on-site position in Dubai, ideal for an operations expert with experience in scaling processes and working directly with senior leadership in fast-paced environments.

As a Business Operations Manager, you’ll function in a Chief of Staff-style role—building systems, resolving bottlenecks, and ensuring seamless cross-functional execution. You will play a vital role in optimizing performance, enabling strategic focus for the founder, and driving organizational efficiency.

Key Responsibilities:

• Process & System Development:

  • Build and document SOPs across departments.

  • Optimize internal tools such as Asana, CRMs, and Shared Drives.

  • Improve delivery and support workflows.

• Cross-functional Execution:

  • Coordinate across design, tech, sales, and delivery teams.

  • Track project progress and drive alignment.

  • Manage internal check-ins and weekly/monthly team reviews.

• Founder Enablement:

  • Support the MD by prioritizing inputs and following through on tasks.

  • Handle internal communications, set KPIs, and run strategic initiatives.

  • Free up 50% of the founder’s operational workload.

• Reporting & Insights:

  • Create dashboards for project tracking, KPIs, and sales pipeline.

  • Deliver weekly and monthly executive reports.

  • Drive data-driven alignment across teams.

Success Milestones (Within 6 Months):

• SOPs are implemented across all departments.

• Internal operations run independently from the MD.

• All key processes are documented, tracked, and optimized.

• Leadership reports and team communications run smoothly.

Requirements:

• 5+ years in business operations, PMO, or startup operations.

• Proven experience supporting founders or senior executives.

• Strong organizational, communication, and follow-through skills.

• Proficiency in tools like Asana, Google Workspace, CRMs, and dashboards.

• Bonus: Prior experience in a digital agency or tech startup.

Why Join GTECH:

• Work alongside a visionary founder and leadership team.

• Exposure to tech, strategy, operations, and scaling systems.

• Opportunity to grow into a senior leadership or Chief of Staff role.

• Flexible work culture focused on results and innovation.

• Contribute to high-impact projects for global brands and government clients.