Job Title: Barista – Premium Beverage Specialist (Kitopi)

Job Description:

Kitopi, the region’s leading innovator in food experiences, is seeking a passionate Barista to craft high-quality beverages, provide exceptional customer service, and uphold our premium product standards. If you thrive in a fast-paced, high-energy environment and love creating unforgettable customer experiences, this is the perfect role for you.

Key Responsibilities:

☕ Beverage Crafting – Prepare exceptional drinks following company recipes and maintaining consistency in flavor and quality.
💬 Customer Engagement – Greet customers warmly, remember their preferences, and create a personalized service experience.
📖 Product Expertise – Showcase in-depth knowledge of beverages, ingredients, and pairings, helping customers make informed choices.
📈 Quality Assurance – Ensure every drink meets our high standards, even during peak hours.
🤝 Complaint Resolution – Handle customer feedback professionally, resolving minor issues and escalating concerns when necessary.
🛒 Stock & Waste Management – Manage bar stock, order supplies efficiently, and minimize waste.
🧼 Hygiene & Cleanliness – Maintain a spotless and organized workspace, adhering to food safety regulations.
🚀 Innovation & Trends – Stay updated on industry trends and techniques to keep our beverage offerings fresh and exciting.

What We’re Looking For:

✅ Experience: Minimum 2 years in a barista or similar role.
✅ Product Knowledge: Strong understanding of coffee, teas, specialty drinks, and raw ingredients.
✅ Hygiene Standards: Familiarity with food safety and cleanliness protocols.
✅ Adaptability: Quick learner who thrives in fast-paced, high-volume environments.
✅ Customer-Centric Mindset: Excellent interpersonal and communication skills with a passion for hospitality.
✅ Multitasking & Leadership: Ability to juggle multiple orders, maintain high standards, and inspire a team.

📍 Location: UAE, KSA, Kuwait, Bahrain, Qatar