TRAKS PRO, in partnership with Mountain Extreme, is seeking an Avenue Assistant Manager to support daily operations of a climbing gym in Dubai. This role focuses on supervising staff, driving sales, enhancing customer experience, managing digital platforms, and ensuring smooth facility operations in a high-energy environment.

Key Responsibilities

Operational & Facility Management:

• Oversee daily gym operations, ensuring safety and efficiency.

• Conduct routine facility checks and coordinate maintenance or repairs.

• Manage inventory, equipment, and supplies.

Staff Supervision & Motivation:

• Lead, train, and motivate front desk staff, climbing instructors, and café/barista teams.

• Ensure staff delivers exceptional customer service and meets sales targets.

• Conduct team meetings, set performance goals, and provide feedback.

Sales & Revenue Growth:

• Drive front desk sales (memberships, day passes, retail, climbing gear).

• Motivate café staff to upsell beverages, snacks, and promotions.

• Develop strategies to increase customer retention and engagement.

Customer Experience & Engagement:

• Ensure a welcoming atmosphere for members and visitors.

• Address customer inquiries and feedback professionally.

• Organize events, challenges, or promotions to boost gym participation.

Social Media & Digital Management:

• Manage and update the gym’s social media platforms (Instagram, Facebook, TikTok).

• Create engaging content (photos, videos, stories) to promote the gym.

• Monitor trends and respond to online inquiries and reviews.

Administrative Duties:

• Assist with scheduling, payroll, and staff management.

• Prepare daily/weekly reports on sales, attendance, and operational issues.

• Ensure compliance with health, safety, and company policies.

Requirements

• Minimum 3 years’ experience in a managerial/supervisory role (gym, hospitality, or retail preferred).

• Fluent in English and Arabic (spoken and written).

• Strong leadership and team management skills.

• Sales-driven with experience in memberships, retail, or F&B revenue growth.

• Social media savvy with content creation experience.

• Excellent communication, interpersonal, and problem-solving skills.

• Flexibility to work evenings, weekends, and holidays.

• Passion for fitness/climbing is highly desirable.

Preferred Qualifications:

• Experience in climbing gyms, fitness centers, or adventure sports.

• Knowledge of operations systems, membership software, and inventory management.

• Basic graphic design or video editing skills (Canva, Adobe, etc.).

What We Offer

• Competitive salary + housing

• Opportunity for career growth in a fast-paced industry

• Gym membership and other employee benefits

How to Apply

Send your CV to: marketing@traks-me.com