Burjline Builders, a reputable name in the UAE’s construction and services industry, is currently hiring an Automotive Call Center Agent to join their on-site team in Dubai. This customer-facing role is essential to ensuring high levels of client satisfaction by providing support, resolving issues, and efficiently managing customer communications related to automotive services.

The ideal candidate will have a strong command of communication, solid computer skills, and a customer-first mindset. Previous experience in a call center or customer support environment is highly preferred, particularly within the automotive or service industries.

Key Responsibilities:

• Professionally handle inbound customer calls and respond to inquiries or complaints.

• Research and provide accurate product or service information to customers.

• Resolve customer concerns and escalate urgent issues to higher management as necessary.

• Process forms, applications, work orders, and service requests accurately.

• Maintain detailed records of customer interactions, issues, and actions taken in the CRM system.

• Open and track work orders as required.

• Coordinate with internal departments to ensure timely resolution of customer requests.

• Maintain professionalism, patience, and a positive attitude with all customer interactions.

• Perform administrative duties and support general call center operations.

Requirements:

• Previous experience dealing with the public in a customer service or call center setting.

• Strong verbal communication skills with excellent grammar.

• Ability to multitask and remain organized under pressure.

• Solid computer skills and knowledge of CRM systems.

• Ability to work effectively in a team and manage high call volumes.

• Calm demeanor and professionalism in emergency or conflict situations.

• Strict adherence to customer confidentiality and data protection policies.