Position: Assistant Operations Executive (Call Agent) – Arabic Speaker
Location: Dubai, UAE
Salary: AED 4,000 – 4,500 per month
Experience: 2 – 8 Years
Education: Diploma or Bachelor’s in Commerce or Business Administration
Nationality: Any Arab National
Gender: Open to All
Employment Type: Full Time
Benefits: Medical Insurance, Annual Air Ticket, UAE Visa

Role Overview:

We are seeking a dynamic and customer-focused Assistant Operations Executive (Call Agent) who is fluent in Arabic to join our growing logistics team in Dubai. The ideal candidate will manage customer communications across multiple channels and ensure exceptional service delivery aligned with company standards.

Key Responsibilities:

📞 Handle inbound customer calls courteously, responding to inquiries and resolving concerns.
📤 Make outbound calls to follow up on deliveries, gather data, or resolve pending issues.
💬 Engage customers through email, live chat, and social media with timely, accurate responses.
🎯 Maintain detailed and accurate records of all interactions and transactions in CRM tools.
📈 Meet KPIs for call handling time, resolution rate, and customer satisfaction scores.
🧩 Escalate complex issues to relevant departments and collaborate on resolutions.
🤝 Support sales, logistics, and technical teams by sharing customer insights and feedback.
💡 Stay updated on company products, policies, and service protocols.
🔄 Follow up with customers post-resolution to ensure satisfaction and gather service feedback.
📢 Identify upsell or cross-sell opportunities when appropriate.

Candidate Requirements:

✔ Native or fluent Arabic speaker (mandatory)
✔ Bachelor’s degree or diploma in Business Administration or Commerce
✔ Minimum 2 years of customer service experience, preferably in logistics or a large organization
✔ Excellent communication and interpersonal skills
✔ Strong problem-solving and active listening abilities
✔ Tech-savvy with CRM or call center systems experience
✔ Flexible to work in shifts, weekends, and public holidays