Sheraton Grand Hotel, Dubai is seeking an experienced and dynamic Assistant SPA Manager to join our team. This is an exciting opportunity for a dedicated and passionate hospitality professional to oversee and manage the daily operations of our spa, recreation, and pool services. The role involves leadership, strategic planning, and a commitment to delivering exceptional guest experiences.

Key Responsibilities:

• Manage all spa, recreation, and pool operations ensuring optimal guest satisfaction.

• Supervise team members, coordinate scheduling, and ensure adequate supplies and equipment.

• Maintain facility cleanliness and ensure proper functioning of spa equipment.

• Prepare reports, assist in financial planning, and contribute to achieving departmental financial goals.

• Develop and implement operational procedures and improve existing systems.

• Assist in annual business planning, marketing strategy, and team recruitment.

• Maintain awareness of industry trends and customer feedback for continuous service enhancement.

• Handle guest complaints effectively and implement improvements.

• Promote a safe and professional work environment in line with company standards and local regulations.

Customer Service Excellence:

• Lead by example in customer interactions and service excellence.

• Address guest concerns proactively and ensure high satisfaction levels.

• Motivate the team to prioritize guest experiences in all operations.

Human Resources and Team Leadership:

• Provide coaching, feedback, and ongoing training to spa staff.

• Support onboarding and orientation programs.

• Celebrate employee achievements and build a positive work environment.

• Enforce company policies fairly and consistently.

Desired Qualifications & Skills:

• Passion for customer service with a warm, professional demeanor.

• Strong interpersonal and team leadership abilities.

• Detail-oriented, proactive, and able to handle high-pressure situations.

• Experience in hospitality and wellness industry operations.

• Familiarity with hotel software systems and IT tools.

• Commitment to ethical practices, safety, and grooming standards.

Employment Conditions:

• Flexibility to work holidays, weekends, and shifts including overnight.

• Must adhere to formal grooming and dress standards.

• Willingness to work extended hours as required.

• Must comply with the hotel’s safety, anti-discrimination, and workplace policies.

Sheraton Grand Hotel, Dubai is a world-class hospitality brand committed to excellence, inclusivity, and the highest standards of guest care. Join us and become part of a team that celebrates service, quality, and innovation in the heart of Dubai.