As an Assistant Relationship Manager (ARM) – Elite, you will be the first point of contact for Elite segment customers, managing their day-to-day banking requirements, offering personalized service, and supporting Relationship Managers in delivering tailored financial solutions. This role plays a key part in customer satisfaction and retention.

Key Responsibilities

💬 Customer Service & Frontline Support

• Address walk-in client inquiries, requests, and complaints promptly and professionally

• Assist clients in selecting suitable banking services and encourage digital channel usage

• Support in onboarding customers and delivering Elite product offerings

• Ensure timely issuance of customer statements, letters, and service documents

📄 Operational Activities

• Process various customer service requests via Operational CRM, KOFAX, and Smart Forms

• Handle account maintenance tasks (e.g., Emirates ID, passport updates, contact details)

• Manage remittance services, cheque book requests, stop payments, locker visits, and disputes

• Support PSA activities for products such as CASA, deposits, loans, and credit cards

• Ensure accuracy and compliance in documentation and system entries

📈 Sales & Relationship Support

• Proactively contact existing and prospective clients to identify cross-sell opportunities

• Set appointments to review customer needs and suggest appropriate CBD products

• Participate in sales meetings to share feedback and learn best practices

• Review customer portfolios and identify areas for growth or enhanced service

📦 Inventory & Compliance

• Manage custody and inventory logs for cheque books, cards, and returned cheques

• Follow procedures for locker access and vault visits

• Maintain service quality and compliance with internal SLAs and operational guidelines

Candidate Profile

🎓 Education & Experience

• Bachelor’s degree in a business or finance-related discipline preferred

• 3–4 years of experience in retail or branch banking as a Customer Service Advisor

💼 Skills

• Strong customer service and interpersonal skills

• Knowledge of retail banking processes, digital banking tools, and CRM platforms

• Ability to multitask in a high-pressure, customer-focused environment

• Fluent in Arabic and English

Why Join CBD?

• Be part of a top-ranked, award-winning financial institution

• Grow your career in a customer-focused, digitally progressive bank

• Work in a collaborative, inclusive environment that recognizes UAE national talent

• Access ongoing learning and leadership development opportunities