• The Assistant Manager – Relationship Management is responsible for managing high-profile client experiences, ensuring excellent service standards, and providing VIP customer support. The role involves building long-term relationships with high-value clients, ensuring personalized services, and overseeing property transactions and handovers. Key duties include engaging with VIP clients, resolving issues, and collaborating with internal teams to deliver a seamless customer journey.

Key Responsibilities:

• Build and maintain relationships with high-value clients as their primary point of contact.

• Develop customer profiles and personalize services based on client needs.

• Ensure service interactions adhere to SLAs, delivering top-quality service.

• Oversee property inspections, snagging processes, and key handovers.

• Address payment, documentation, and property modification issues.

• Proactively communicate with clients to resolve concerns before escalation.

• Collaborate with Sales, Legal, and Operations teams for smooth transactions.

• Identify process improvement opportunities and contribute to customer service strategies.

Candidate Qualifications, Experiences & Skills:

• Education: Bachelor’s degree in Business Management, Real Estate, Hospitality, or a related field (Master’s preferred).

• Experience: 2-4 years in customer service management, particularly with high-value clients in real estate or luxury services.

• Skills: Strong communication, problem-solving, stakeholder management, proficiency in CRM tools.

• Certifications: Advanced diploma or certificate in customer relationship management preferred.

Additional Information:

• Benefits: Competitive compensation, career development opportunities, and a collaborative work environment.