Al Bandar Rotana & Al Bandar Arjaan by Rotana are seeking an enthusiastic and guest-oriented Assistant Manager – Guest Services to join our exceptional hospitality team. In this full-time, on-site role, you will lead from the front to ensure every guest receives a personalized, memorable experience that reflects our brand’s dedication to excellence in service.

We are looking for a confident, people-focused leader who thrives in fast-paced environments and is committed to making a lasting impression on every guest.

Key Responsibilities:

• Serve as a visible and welcoming leader, greeting guests personally and making them feel at home.

• Proactively address and resolve guest concerns, requests, and feedback with professionalism and care.

• Engage with guests throughout their stay to build rapport and enhance their overall experience.

• Coach and support the Guest Services team to foster a warm, service-driven atmosphere.

• Ensure smooth day-to-day front office operations with high standards of cleanliness, efficiency, and safety.

• Encourage and facilitate positive guest feedback and online reviews to enhance the hotel’s reputation.

• Collaborate with marketing to highlight exceptional guest experiences on digital platforms.

Qualifications and Experience:

• Degree or diploma in hospitality or related field preferred.

• Previous experience in front office operations within a hotel environment.

• Proficiency in written and spoken English; additional languages are a plus.

• Strong computer skills; knowledge of Opera PMS is highly desirable.

• Immaculate personal presentation and problem-solving capabilities.

Key Competencies:

• Strong guest relations and customer service skills.

• Charismatic, approachable, and confident communication style.

• Excellent organizational, planning, and leadership abilities.

• Adaptability to shifting priorities and high-pressure situations.

• Proven team player who works effectively in a multicultural environment.

• Demonstrated ability to supervise people and operations.

• Customer-focused with a drive for achieving results.

About the Company:
Located in the heart of Dubai, Al Bandar Rotana & Al Bandar Arjaan by Rotana are part of the prestigious Rotana Hotel Management Corporation. With a commitment to luxury, comfort, and personalized service, we aim to create unforgettable experiences for every guest. As a valued member of our team, you will contribute to a hospitality brand that prioritizes excellence, innovation, and multicultural collaboration.