Marriott Al Forsan is seeking an Assistant Front Desk Manager to ensure efficient guest check-in/out procedures, supervise front desk operations, and maintain high service standards. This role requires strong leadership, customer service skills, and experience in front desk management within a luxury hospitality environment.

Key Responsibilities:

• Process guest check-ins, verify identity and payment, assign rooms, and issue keys.

• Set up guest accounts based on specific requirements, including Marriott Rewards entries.

• Ensure accurate room rates and handle billing and payment processes.

• Handle daily reports, contingency lists, cashier closings, and balance receipts.

• Provide property information and directions to guests, and follow up on special requests.

• Process all payment types, vouchers, and charges; follow accounting and security protocols.

• Notify Loss Prevention of any theft reports and ensure safety compliance.

Team Management:

• Assist in training, evaluating, coaching, and motivating front desk staff.

• Act as the first point of contact for team concerns and ensure a positive work environment.

• Support team collaboration and address employee issues in line with company policy.

Guest Relations & Professionalism:

• Greet guests with genuine appreciation and anticipate service needs.

• Communicate clearly and professionally both verbally and in writing.

• Support individuals with disabilities and uphold confidentiality of guest information.

• Adhere to company appearance and quality standards.

Job Requirements:

• Education: High school diploma or G.E.D. equivalent.

• Experience: At least 1 year of related front desk experience.

• Supervisory Experience: Minimum 1 year in a supervisory role.

• Must be able to stand, walk, lift or carry up to 10 lbs, and use POS/computer systems effectively.

About Marriott International:

Marriott International is a global leader in hospitality, committed to innovation and service excellence. At Marriott, you will join a diverse, people-first culture that encourages growth and inclusion. Whether part of JW Marriott or any of its luxury brands, you’ll experience opportunities to thrive, connect, and belong as part of a team dedicated to meaningful hospitality.