Solventum, formerly 3M Healthcare, is hiring a Level 1 Helpdesk Support Engineer to provide technical assistance to its Health Information Systems clients in the UAE. The role requires Arabic fluency, IT troubleshooting skills, and up to 40% travel within the country. This is a hybrid position, requiring at least two days on-site at the Dubai office.

Key Responsibilities:

• Provide L1 IT support to healthcare clients, resolving technical issues or escalating to L2 support when necessary.

• Troubleshoot workstation applications (memory, audio, Microsoft Office, etc.).

• Assist customers via phone, email, and remote tools to diagnose and resolve IT concerns.

• Monitor ticketing systems, prioritize service requests, and ensure adherence to SLA commitments.

• Deploy software updates and maintain IT system efficiency.

• Document resolutions and contribute to process improvements.

• Ensure compliance with healthcare IT regulations and data security standards.

Job Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.

• Fluency in Arabic and strong English communication skills.

• 2+ years of experience in hospitals or healthcare IT support.

• UAE Driver’s License and ability to travel within the UAE (up to 40%).

• Strong problem-solving and organizational skills.

• Familiarity with ticketing systems and IT tools (ITIL certification is a plus).

• Ability to work independently or within a team in a fast-paced environment.

Employment Details:

• Job Type: Full-time, Hybrid (minimum 2 days on-site per week)

• Work Location: Dubai, UAE

• Travel: Up to 40% within the UAE

• Industry: Healthcare IT, Technical Support

Benefits & Work Culture:

• Competitive salary and benefits package.

• Career development opportunities in an international work environment.

• Work with cutting-edge healthcare IT solutions and innovative teams.

• Diversity & Inclusion: Solventum values a diverse and inclusive workplace.

Join Solventum and contribute to advancing healthcare IT solutions in the UAE. Apply now!