Amazon is seeking an ACES Specialist, UFG (Amazon Ultra Fast Grocery) to drive process excellence and continuous improvement across store operations in MENA. This role involves implementing Lean principles, optimizing workflows, supporting Kaizen activities, and providing tools and training to enhance operational performance. The specialist will collaborate with stakeholders to standardize processes, resolve issues at the source, and ensure an outstanding customer experience at the lowest cost.

Key Responsibilities:

• Manage the UFG store improvement plan to deliver superior customer experience at minimal cost.

• Promote a culture of continuous improvement and lean thinking.

• Lead and facilitate Kaizen activities and GEMBA walks.

• Implement Lean Standard Work and SOPs across teams.

• Train and support associates at all levels in continuous improvement methods.

• Drive process standardization to meet Amazon and MENA/ECCF benchmarks.

• Coordinate Leadership Steering Committee (LSC) improvement activities and resources.

• Build strong relationships with process owners and 3P stakeholders.

• Use data-driven analysis to identify root causes, implement countermeasures, and deliver sustainable solutions.

Qualifications & Skills:

Basic Qualifications:

• Bachelor’s degree in a related field.

• Experience in customer-facing roles, warehousing, logistics, or manufacturing.

• Strong written and verbal communication skills.

• Proficiency in MS Excel.

• Willingness to travel across UAE stores.

Preferred Qualifications:

• Knowledge of change management and continuous improvement methodologies.

• Experience in Kaizen, PDCA, Six Sigma, or Lean processes.

• Strong training and knowledge-sharing capabilities.

About the Company:
Amazon is a global leader in e-commerce and logistics, committed to providing exceptional customer experiences. The Ultra Fast Grocery (UFG) division is focused on innovation and speed, delivering groceries and essentials in record time. The company fosters a culture of continuous improvement and inclusivity, empowering employees to deliver impactful results.