Job Title: Alliance & Sales Support Officer

Job Description:

We are seeking a dynamic and strategic Alliance & Sales Support Officer to join our new Dubai office and support the full forecast-to-cash (F2C) cycle. In this role, you will be responsible for building and managing commercial partnerships, improving operational efficiency, and delivering exceptional customer satisfaction across the F2C process — from forecasting and order management to invoicing and payment collection.

You will work closely with cross-functional teams including Sales, Finance, Logistics, Planning, and Business Intelligence (BI) to ensure seamless processes and long-term commercial success in the Rest of the World (ROW) region. This is an exciting opportunity to be part of a new venture aimed at securing out-licensing deals and driving regional market expansion.

Key Responsibilities:

1. Partnership & Strategy Development:

• Develop and execute alliance strategies to enhance demand forecasting, order fulfillment, and payment collection.

• Identify new partnership opportunities that contribute to operational and financial growth.

2. Customer Engagement:

• Act as the main point of contact for key and regular customers, ensuring consistent support and follow-ups.

• Resolve queries and maintain long-term client relationships through virtual meetings and onsite visits.

3. Order Management:

• Manage end-to-end customer orders and coordinate internally to ensure timely delivery and fulfillment.

• Liaise with Sales, Planning, Logistics, and Finance teams to resolve issues and ensure smooth operations.

4. Demand Forecasting:

• Collaborate with Sales and BI teams to develop accurate forecasts based on historical trends and market insights.

• Regularly update demand plans to reflect evolving market conditions.

5. Cash & Billing Oversight:

• Track accounts receivable and ensure timely payment collection.

• Partner with Finance teams to address and resolve any billing or payment disputes.

6. Reporting & Analytics:

• Generate performance reports (e.g., forecast accuracy, on-time delivery, SLA adherence).

• Use data to identify trends, risks, and process improvement opportunities.

7. Continuous Improvement:

• Propose and implement best practices to improve the F2C workflow.

• Stay updated on market trends and technologies related to operations and customer engagement.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field

• Proven experience in sales support, customer service, or order-to-cash operations

• Proficient in Microsoft Office (especially Excel & PowerPoint)

• ERP/CRM experience (SAP ECC, C4C) is highly desirable

• Strong communication, analytical, and problem-solving skills

• Fluent in English; proficiency in another language is a plus

• Detail-oriented, proactive, and customer-focused mindset

Position Details:

• Location: Dubai

• Job Type: Full-time (40 hours/week)