Jumeirah, a global leader in luxury hospitality, is seeking an IT Administrator to join the Inside Burj Al Arab team. This role is crucial in managing IT support services for both back-of-house and front-of-house colleagues, ensuring seamless technological operations in one of the world’s most iconic hotels.

Key Responsibilities:

• Manage IT incidents and service requests through multiple communication channels.

• Provide technical support to staff, ensuring quick resolution of IT-related issues.

• Maintain accurate case details for improved knowledge sharing and reporting.

• Develop solutions and workarounds using problem-solving techniques to restore services.

• Deploy PCs, laptops, and POS machines on the Jumeirah network while proactively resolving faults.

• Handle user account management, including creation, password resets, and deactivation following company IT policies.

• Ensure compliance with IT standards and protocols.

Qualifications & Experience:

• Bachelor’s degree in IT or related field.

• Microsoft Certified Desktop Technician (MCDST) certification required.

• ITIL or CobIT certification is preferred.

• Advanced written and verbal English skills.

• Experience in IT support or system administration within a hospitality environment is an advantage.

Benefits:

• Tax-free salary in AED.

• Flight tickets, accommodation, and healthcare package.

• Life insurance and functional incentives.

• Discounted hotel rates and F&B benefits across Jumeirah properties.

• Opportunity to work in one of the most prestigious luxury hotel brands worldwide.